Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us (Set Express GmbH, Raiffeisenstr. 10, 61191 Rosbach, Phone: +49 6007 800 900 0) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract to:
Set Express GmbH
c/o Ingrid Martin-Schmidt
tel.: +49 6007 800 900 0
Raiffeisenstr. 10
61191 Rosbach
to return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired.You shall bear the direct costs of returning the goods.For goods that cannot be returned normally by post due to their nature, these costs amount to EUR 5. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.This also applies to orders in which products are ordered at the express request of the customer.In particular, however, orders in which products from the USA, Great Britain, France, Spain and all other European and non-European countries are ordered at the express request of the customer for the fulfillment of the order.In the case described above, all customers concerned agree that they specifically request Set Express GmbH to purchase products on their behalf and therefore have no right of revocation.Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
- Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.
- Contracts for the supply of goods whose price depends on fluctuations in the financial market over which the trader has no control and which may occur within the withdrawal period.This includes orders where products are delivered at the customer's request from the USA, Great Britain and other countries where currency fluctuations are to be expected.
